Securus Technologies is known throughout the criminal justice world as the premier provider of technologies and services that allow inmates to have monitored and recorded communications with approved individuals over mobile devices. I believe they plan to use customer feedback to improve their services as technologies and the incarceration experience changes over then next 10 years.
One proposed change I’ve seen is allowing inmates the option to use Securus Technologies services on their own mobile device instead of having to use a provided device. This option would make use of Securus Technologies’ Wireless Containment Solutions to allow inmates communication with approved phone numbers and email addresses while still being safely monitored and recorded.
I also like the idea of a price reduction. Inmates are currently charged a per minute fee for the ability to communicate with approved individuals. I’m also interested in general improvements to the Securus Technologies products available for inmates to use. This includes a wider variety of easy-to-use tablets and other smart devices, and more capabilities for making video calls.
In addition to inmate communication, Securus Technologies is also making use of these devices to provide access to education, entertainment, health, job, and legal opportunities for inmates through connection to multiple databases. I hope that these database options, in addition to better communication, will lead to an overall increase in the usage of their products among inmates and contribute to decreased recidivism and incarceration.
Located in Dallas, Texas, Securus Technologies has been improving inmate communications for over two decades. Their services are used in over 3,450 correctional facilities and by more than 1.2 million inmates throughout North America. They operate a 220-person call center that fields over 2.5 million calls per month and currently maintain a highly coveted A+ rating from the Better Business Bureau.