Securus Technologies Discusses Proposed Improvements to Services and Devices

Securus Technologies is known throughout the criminal justice world as the premier provider of technologies and services that allow inmates to have monitored and recorded communications with approved individuals over mobile devices. I believe they plan to use customer feedback to improve their services as technologies and the incarceration experience changes over then next 10 years.


One proposed change I’ve seen is allowing inmates the option to use Securus Technologies services on their own mobile device instead of having to use a provided device. This option would make use of Securus Technologies’ Wireless Containment Solutions to allow inmates communication with approved phone numbers and email addresses while still being safely monitored and recorded.


I also like the idea of a price reduction. Inmates are currently charged a per minute fee for the ability to communicate with approved individuals. I’m also interested in general improvements to the Securus Technologies products available for inmates to use. This includes a wider variety of easy-to-use tablets and other smart devices, and more capabilities for making video calls.


In addition to inmate communication, Securus Technologies is also making use of these devices to provide access to education, entertainment, health, job, and legal opportunities for inmates through connection to multiple databases. I hope that these database options, in addition to better communication, will lead to an overall increase in the usage of their products among inmates and contribute to decreased recidivism and incarceration.


Located in Dallas, Texas, Securus Technologies has been improving inmate communications for over two decades. Their services are used in over 3,450 correctional facilities and by more than 1.2 million inmates throughout North America. They operate a 220-person call center that fields over 2.5 million calls per month and currently maintain a highly coveted A+ rating from the Better Business Bureau.


Securus Technologies Proves its Worth When The Results Are In

Securus Technologies is a very large communications company that installs communications in correctional institutions, safety organizations, and law enforcement agencies. They are well known for their expertise and their enterprise approach to large, workable systems. Their primary focus is the installation and operation of systems that connect the inmates of prison systems with their families by telephone and video conferencing.


Securus current serves over 1.2 million inmates and over 3,400 different facilities. That is quite a broad spectrum of society in general and for their share of that market specifically.


Studies have shown that inmates who have the opportunity to stay in touch regularly with family and friends while they are incarcerated have a much better recidivism rate than those prisoners who lead a fairly solitary existence during their incarceration. Prisoners who can relate to the life outside of a prison facility and how it changes over time fare much better.


Inmates have access to plans that include prepaid phone service, usually paid by the family or a benefactor, collect calls, inmate paid calls, and regular monthly billing, also usually paid by the family. Video conferencing is a favorite of both families and the inmates because not only can they converse, but they can see each other too. This is just like a personal visit, yet the family saves all the driving time and inconvenience. Voicemail, email, and a money exchange feature is also available.


Securus also serves as a base for community emergency services for law enforcement and safety concerns. Securus Technology is a major player in connecting and serving these entities as in an emergency, they all have to be coordinated so there is no lack of knowledge as to what is occurring those kinds of situations. The evolvement of the need for nearly instant communication from all facets of community emergency needs is vital.